Refund Policy

We offer a 7-day money-back guarantee for all new subscriptions. If you are not completely satisfied with Nura AI, you can request a full refund within 7 days of your first payment. If you start with the 7-day free trial, nothing is charged during the trial, so the 7 days begin when the trial ends and your first payment is taken.

• •Refunds are available for 7 days after your first payment (monthly or annual)
• •The refund is a full reimbursement of your payment
• •To qualify, your request must be received within the 7-day window

We want you to love Nura AI. If something isn't right, let us know and we'll make it right or refund you — no hassle.

Once the 7-day window has passed, no refunds will be issued. However, you can cancel your subscription at any time to prevent future charges.

• •No refunds or prorated amounts are given for partial-month usage
• •Cancelling stops all future billing immediately
• •You keep access to your study content until the end of your already-paid period

To cancel, open Settings → Manage billing (or use the link in any receipt email from Paddle). Your subscription will remain active through the end of the current billing period.

Refunds are limited to first-time buyers only. If you have previously purchased a Nura AI subscription (even if it was cancelled), you are not eligible for a refund on a subsequent subscription.

When you request a refund, we always ask for a quick note about your experience. Providing a reason is required — it helps us uncover bugs, UI flaws, or content gaps so we can make Nura AI better for everyone.

• •Tell us what didn't work — a sentence or two is plenty
• •Report bugs, confusing features, missing content, or anything that blocked your study flow
• •Your feedback is reviewed by our team and directly shapes product improvements

To request a refund, email us at nura.study.ai@gmail.com with your account details. Please include:

• •The email address associated with your Nura AI account
• •Your full name and any transaction or receipt details you have
• •The reason for your refund request (this is required)

We process refund requests within 5 business days of receiving your email. Once approved, the refund will be issued to your original payment method by Paddle, our Merchant of Record. It may take a few additional days for the funds to appear in your account. Nothing in this policy limits any consumer rights you have under the law where you live.